Terms of Service

Elcadi - Loja de Produtos para animais
Serviço de Apoio a Clientes
(+351) 265 283 388
Atlantic Park, Avenida Mestre Lima de Freitas, S/N Loja F/A
2910 Setúbal - Portugal
Online Terms of Service
The following "Terms of Service" apply to Elcadi - Loja de Animais and any client who shops online. By registering and placing an order, the client accepts all the Terms of Service presented in this page.
A Elcadi - Loja de Animais - reserva-se ao direito de alterar os Termos e Condições de Venda a qualquer altura de forma a servir melhor a boa prática de venda praticada pelos seus serviços.
#1 Available online products
All products and respective prices and images in this web site are correct, except in cases of misprints or human error.

The product images may not correspond exactly to the related product.

Elcadi - Loja de Animais holds the right to change prices at any time without prior warning.

Elcadi - Loja de Animais commits to keeping any sensitive information private, such as credit card owner data and respective transactions.
#2 Prices and Promotions
The product prices are constantly updated. Despite all taken precautions, all prices are reviewed after each order, which can lead to its cancellation if there was a human or automated error. In these situations, the client will be notified via email or phone call regarding a refund and a mutual agreement.

All active Marketing Campaigns are subject to their own Terms of Service and respective limited stocks. Promotions are not cumulative or valid in discounted products.
#3 Orders and Payments
The order is considered valid after being complete. For an order to be complete, client registration is required, along with all of the necessary billing and delivery information.
Depending on the delivery address, the client may choose to pay through:

Credit Card / Paypal / Bank Transfer
Bank transfers are only considered finished after the client sends the proof of transfer via email to info@elcadi.net, making mention to their name and the respective order ID.
#4 Delivery and Shipping Cost

Elcadi - Loja de Animais holds the right to send the client's package after a maximum of 7 work days. If this deadline cannot be met, Elcadi - Loja de Animais will notify th client via email or phone. The package will be sent after payment confirmation and the delivery time varies according to the transportation service used.

The shipping cost is automatically calculated for all orders placed in mainland Portugal.

If the order is placed in Azores, Madeira, or anywhere outside mainland Portugal, the shipping cost will be described via email after the client finished the second step of the order. The time it takes for this process to be complete may vary according to the number of orders in course..

If the client does not accept the final order value (products + shipping cost) the order will be cancelled 4 days after being informed of this value.
#5 Exchanges and Refunds
The client can communicate the decision to return an item acquired online through the email and phone numbers present in our web site's contact information. This communication must be done within 14 days after the item's delivery. Once the client communicates the wish to return an item, there is a maximum period of 14 days to return it.

The cliente may return any items that are accompanied by their original packaging, as long as the items and the packaging are still in the same condition they were sold in.

The refund for the returned items will be made within 14 days after the client expresses the wish to return those items. The client must pay for any shipping expenses associated with the return.
Elsa Marina Cruz Marques  ( NIF. 203873181)

Dispute Resolution

In case of a dispute, you may file a claim with a Alternate Dispute Resolution Entity:

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Phone: +351 218 807 000 / Fax: +351 218 807 038
Email: juridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt


What are cookies?

Cookies are small text files stored in your computer after you visit certain web pages. Our web site uses cookies to carry on some basic features in our online store (like your shopping cart and current session) and for anonymous statistical purposes.

Our cookies policy

To use our online store, you'll have to keep cookies turned on in your browser. As such, by using our web site, you are consenting to our use of the cookies we provide you.

Our cookies do not store personal data like your name, address and billing information. When you insert this kind of data by registering or making a purchase, all data is stored in our secure server so we can process your orders. We will never use your personal data for other motives or share it with third-party entities.

The cookies we use

  • Session cookie: This cookie contains basic information like your preferences and session data, and it's automatically erased after you close your browser. It's this cookie that allows you to keep your session active without having to type in your email and password every time you visit a different page, and it also keeps your products in your shopping cart.
    This cookie is internally designated as PHPSESSID.
  • Cookie Warning Close: A simple cookie that allows for turning off the cookie usage warning for a long while.
    This cookie is internally designated as cookie_warning_close.
  • Third-party cookies: For purely statistical purposes, we use Google Analytics to obtain some anonymous data about your visit, such as the pages you've clicked, your country and which browser you're using. These cookies allow us to improve our services by updating content demographically and making the experience better on your browser of preference. To learn more about these cookies, you can read Google's Cookies Policy.
    These cookies are internally designated as __utma, __utmb, __utmc and __utmz.

    We also use an AddThis cookie to enable sharing buttons in some of our pages. For more information, please consult AddThis's Privacy Policy.
    This cookie is internally designated as __atuvc.

Social Network Cookies

Our web site displays sharing buttons for various social networks (such as Facebook, Twitter and Google+, among others). By sharing contents on a social network, it may use its own cookies in your computer and you will be subject to that same network's policies.